frequently asked questions

How do I download Waste Tracker?
Link to apple and play store
How do I use the Application?
Link to video, highlight a few key (reporting) features
Who is behind the Platform?
The Solid Waste Accountability Platform is fully funded by USAID from Sept 2019 – October 2022. It has been created through collaborations between Triangle Environmental, The Asia Foundation, the DevLab@Duke University, COMPED, and Waste Voice. The quality of content is thanks to the people who submit issues as well as the cooperation of municipal authorities and solid waste service providers.
How do I bring more attention to the issues reported in my community?
You can send the links to the maps to local decision-makers.

You can utilize the share buttons on specific issues to notify others about them via WhatsApp, Telegram, or Facebook.
Can SWAP and Waste Tracker come to my city?
We are excited to expand the coverage of SWAP! Bringing SWAP to a new city requires engagement with authorities, service providers and local civil society organizations. You can reach out to us using the contact form [link].
Who can access the reports?
This website, which is used to view reports, is available in Khmer and English. A csv file of reports is downloadable by anyone with a computer.
How can I access/download summaries of the requests?
You can subscribe receive to automatically generated reports by using the filters to select the location, topic, and date range that you are interested in and then

You can download the data by using the filters to select the location, topic, and date range that you are interested in and then clicking “Download”
What are the Summary Reports used for?
The Summary Reports can be used by active citizens, municipal decision makers, solid waste service providers to make decisions about improving and expanding environmental services.
What is the map for?
The map helps active citizens, municipal decision makers, solid waste service providers see if there are specific locations that might need more attention.
Can I make a Request using this website?
At the moment, we can only accept notifications of issues through the Waste Tracker application.
Can I make a Request anonymously?
Yes you can! While your Waste Tracker account can be linked to your customer account for your solid waste service provider, on the Issue Reporting screen you have the option to post your observation anonymously.
What types of issues does this platform address?
For now, we want to hear about issues related to Solid Waste. This includes things like illegal dumping, burning waste, and garbage collection issues. You can select from a variety of options on the dropdown menu in the Reporting section on the Waste Tracker application. Additionally, there is an “Other” option in the event that your complaint does not fit into one of these categories.

In the future we hope to expand to other environmental concerns.
Can I report a solid waste issue in other areas besides the municipalities where you work?
You can post about issues in other areas; however, we are not currently working outside of Siem Reap, Kampong Cham and Stueng Saen, so other service providers and municipalities will not know